Refund and Returns Policy

Last Updated: June 2026
Our Commitment
At Triều Đại Coffee, every release is carefully sourced, roasted at origin, and shipped with intention. We stand behind the quality of every bag we send. If something isn’t right, we want to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@trieudaicoffee.com with your order number and a photo of the issue. We will replace the item or issue a full refund at no cost to you.
Non-consumables
We accept returns on any of our non-consumable items within 14 days of delivery. Items must be in their original condition and packaging. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.
Consumables

Due to the perishable nature of specialty coffee, we are unable to accept any returns of our coffee. If you are unsatisfied with your coffee for any reason, please reach out to us directly at support@trieudaicoffee.com. We will do our best to make it right.

Limited & Seasonal Releases

All limited edition, competition lot, and seasonal micro lot coffees are final sale. Due to the nature of small-batch sourcing, these releases cannot be restocked once sold out.

Subscriptions

We do not currently offer subscriptions.

How to Initiate a Return

  1. Email support@trieudaicoffee.com with your order number and reason for return.
  2. Wait for confirmation and return instructions from our team.
  3. Ship the item back using a trackable shipping method.
  4. Receive your refund within 5–7 business days of receipt.

Contact

For any questions about your order or this policy, reach us at support@trieudaicoffee.com. We respond within 24–48 business hours.

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